BPO stands for business process outsourcing, which involves provision of these services such as internal business functions like billing, marketing, customer service and technical support, to other companies for the purpose of increasing efficiency and reducing transaction costs. India has become a major provider of BPO services, with a commendable share in the global outsourcing market.
Here is a list of Top 10 BPO Companies in India:
1: Genpact India Pvt Ltd
Topping the list of the best BPO companies in India is Genpact India Pvt Ltd. This company was founded in 1997 and started off as a sister concern of GE Capital. Later in 2005, Genpact became an independent company with an investment by General Atlantic and Oak Hill Capital Partners.
2: TCS BPO
Next on the list of top 10 BPO companies in India is TCS BPO, which pioneers in providing outsourcing services to various sectors such as insurance, healthcare, media, entertainment, travel, banking, finance and accounting.
3: Aegis BPO
Another leading BPO company in India is Aegis BPO, which is the subsidiary of the Essar Group. This company provides services to sectors like banking, healthcare, hospitality, entertainment, insurance, retail and technology. The company has an employee base of 50000 people serving at nearly 50 locations.
4: Wipro BPO
Wipro BPO is another reputed name in the BPO sector, extending its services to banking, insurance, travel and hospitality, healthcare and technology sectors.
5: Firstsource Solutions
Coming next on the list of top 10 BPO companies in India is Firstsource Solutions, which has astron client base consisting of Fortune 500 financial services, healthcare and telecom services. The company also works for media, banking and financial services sector.
6: WNS Global Services
WNS Global Services started as a captive company but went on to become a leading BPO service provider to many major sectors. Today, it is one of the major BPO companies in India.
7: Infosys BPO
Another leading BPO company in India is Infosys BPO, which came into existence in April 2002 and has not looked back since then. The mission of this company is to cut down costs of its client companies by providing the best outsourcing services at the most economical rates.
8: Aditya Birla Minacs
Among the top 10 BPO Companies in India is the company called Aditya Birla Minacs, formed in 2007 by a merger between TransWorks, a leading Indian BPO company and Minacs, a North American company. The industries deriving outsourcing services from this company include banking, finance, insurance, telecom, healthcare, media and entertainment and public sector.
9: Accenture India
Next on the list is Accenture India, a global outsourcing and management consulting giant. This company has its branches spread across 120 counties with nearly 223000 employees working for them.
10: IBM Daksh
Also called IBM Global Process Services India, this leading BPO company in India has a global presence, with nearly 50 centers across 40 countries around the world.
Some other noted names in the BPO sector in India are Exl Services and HCL BPO.